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Simple Life is the leading professional, build-to-rent landlord, specialised in family housing, across the UK. We provide new houses and apartments exclusively for private rent, creating homes people can call their own for the long-term. As a build to rent landlord, we manage your home and your tenancy at every step, from acquisition of land, through build to letting and managing your property throughout your time with us.

We’re a multi-award-winning build-to-rent provider offering dedicated resident liaison officers, 24/7 maintenance reporting and peace of mind that your home is built for rental purposes – avoiding any risk or worry that the property will be sold from beneath your feet. As a resident you will have access to the My Simple Life app, annual resident events and you can bring your pets at no extra cost.

We’ll work around the clock to ensure there’s no place like a Simple Life Home.

The Simple Life offices are open during the following hours:

Monday-Friday – 9am-5pm
Saturday – Sunday – Closed

Any calls received outside of office hours will be directed to our Out of Hours Service. If you’re a resident and your call is urgent, it will be dealt with by this team and escalated as needed. If your call is not urgent or is about a lettings enquiry, a message will be passed on to the relevant department who will get back to you the next working day.

You may be able to run a business from your Simple Life home, but you must first submit a business details form for approval. Approval is not guaranteed and will depend on factors such as landowner covenants, insurance requirements, and applicable laws or regulations for your development. If your request is approved, you’ll be required to sign a licence of liability and accept full responsibility for any damage caused to the property. For further information, please contact us.

Your back garden is yours to care for, look after and nurture throughout your tenancy. We provide top tips to keeping your lawn looking lush to help you on your way!

Front garden lawns and any communal spaces are maintained by our partners to keep your neighbourhood neat and tidy.

During hot periods, we would appreciate your assistance in keeping gardens watered, and shrubs and bushes trimmed during the growing season.

You are welcome to make your home feel like your own by decorating, but we do ask that you get written permission from us first before making significant changes such as painting, wallpapering, or adding anything into the garden such as sheds, flower beds or additional paving. Simply fill out the alteration request form. The team will review the details of you request and confirm if this has been accepted.

Any changes to the property need to be returned back to their original state at your own expense before you move out, unless agreed otherwise with our team. This is to make sure that whoever moves in after you gets the same blank canvas to enjoy!

Areas of alteration that must be applied for include, but are not limited to:

• Painting & wallpapering
• Installing shelves, TV brackets, or anything that requires drilling
• Installing CCTV or video doorbells
• Installing TV Aerials or Satellite dishes
• Extending patio areas
• Building flowerbeds
• Installing sheds
• Installing EV chargers
• Any changes to flooring
• Any changes to bathroom plumbing

There’s plenty you can do with clever decorating solutions and hacks that won’t affect the property permanently – find out more on our Home Inspiration blog.

Absolutely! If you need to downsize, upsize, change location, or want something new, just let us know and we’d love for you to stay with Simple Life.

We are always building in new areas, so you never know when we may have something available that suits your changing needs. Keep an eye on our website and just get in touch if you’d like to know more.

Within your welcome pack you can find simple and easy tips to keep your home maintained and in working order. You can also find a range of How To videos on our YouTube video for the most common home issues you can fix yourself!

If something does go wrong that you can’t fix yourself, please report this using the Simple Life maintenance portal, accessible via the My Simple Life app. You will receive details of how to login when you move in with us.

As long as any problems aren’t caused by misuse, negligence, or resident damage, you can rest assured that Simple Life will foot the bill to make sure you’re comfortable and happy in your home.

During your tenancy, should your circumstances change or you need to alter the registered occupants, please get in touch with us as soon as possible to arrange. Any new occupiers over the age of 18 will need to be referenced and won’t be allowed to move in until they have passed.

Your rental amount is based on the property, not the number of occupiers, so you will still be liable for the full amount even if someone moves out.

To make sure that your home is fit for purpose throughout your tenancy, and identify any potential issues so we can deal with them quickly, our teams conduct property health checks every six months. These may be a combination of virtual checks which you can conduct yourself, and in-person visits to ensure everything in your home is working as it should.

We want you to be confident that we’re looking after your home to keep it to the high standard you expect. You’ll be given plenty of notice when we’re going to be coming around, and you don’t have to be present if you don’t want to. Just let us know!

Please report any antisocial behaviour to us as soon as possible, and if appropriate inform the police who we always work closely with when needed.

We take disruptive behaviour very seriously and will work with residents to ensure everyone feels safe and secure in your neighbourhood.

Please let us know as soon as possible if you think you have lost your keys, so we can arrange for a replacement set and / or your locks to be replaced. Depending on the circumstances of the loss we may need to charge a small fee.

Every Simple Life neighbourhood is professionally managed from the ground up – well-kept communal spaces, maintained front gardens, and a full calendar of events throughout the year. Residents can connect with neighbours through the My Simple Life app’s community forum, and our team is always close by. It’s a place where people genuinely put down roots.

Our phone lines are open 24/7 with a dedicated out of hours service.

However should you need emergency attention please call the appropriate emergency services or emergency utility lines.