Now that you’re moved in and getting settled, there’s plenty more to discover to keep you connected to us and your neighbourhood, and help you throughout your stay with us.
Everything you need to know about life with us can be found in your Welcome Brochure which you will have received when you moved in.
It includes things like what you can expect from us, a selection of typical appliance manuals, info on who to contact if there’s a problem, and more!
The Simple Life team are passionate about providing quality service, and giving you the attention you deserve not just when you apply, but all throughout your tenancy.
If you ever need to get hold of your Asset Manager, simply select your development to find out more about them!
Check out our How To videos for tips to fixing the most common problems yourself, saving you time!
The easy way to report maintenance requests and find quick fixes! FixFlo is available 24/7 online, as a mobile app, and through My Simple Life.
Any issues around the house, simply log in, go through the diagnostic steps and either fix the problem yourself, or log with your Asset Manager. You can monitor the status of your request, communicate with your Asset Manager, and rate our contractors once the work is done.FixFlo Request
As a resident you get exclusive access to our
My Simple Life portal. If you haven’t already received login details, don’t worry! We’re phasing the access to residents so you’ll be sure to receive more info soon.
In the portal you’ll be able to:
Love your home? Want to surround yourself with friends? Then don’t forget about our refer a friend scheme.
Whether they’re a friend, family member, colleague or acquaintance, if you’ve recommended they come to Simple Life and they mention your name on their application, you’ll get a £100 Love2Shop vouchers when they move in.
Fill out the form below if you’ve made a recommendation and we’ll check they’ve mentioned you!
At Simple Life we know how important your pets are, so we welcome them at no additional cost. If you’re thinking of welcoming a furry friend to your family, then you will need to fill out a pet application form. You must obtain permission and apply for them beforehand. You can view our Pet Policy here.
We want you to feel at home with Simple Life and many of our residents stay with us for many years, so we have created a form which makes it easy for you to request to make alternations around your home. From adding some colour to your walls to putting up a TV bracket, simply fill out the alteration request form and send it to your Asset Manager. It is important that you gain written permission before carrying out any alterations, without permission you will be in breach of your tenancy agreement.
Your Asset Manager will review the details of your request and confirm if this has been accepted and whether we require you to change alterations back to their original state if you ever decide to move outDownload Form