What steps has Simple Life taken to protect residents?

  • During periods of lock down, home visits may be delayed unless it is absolutely critical, a legal or compliance issue such as annual Gas Safety Check or due to an emergency.
  • Anyone visiting a resident during this period will call before the visit to assess the health and safety risks of any occupants.
  • Any staff visiting a property will be carrying out routine hygiene checks before and after entering, including regular hand washing and using anti-bacterial hand gel. Face masks and gloves will also be used.
  • We would kindly ask that if you are due a visit you open all doors for our team, put lights on where appropriate and abide by the social distancing guidelines whilst our staff are in the property.
  • A proportion of our office staff are still working remotely, minimising social contact. However they are still be available over the phone and email.
  • We are continually looking to put alternative processes in place to ensure our customers are safe, whilst also maintaining customer service, this include virtual viewings and property videos where possible.