What steps has Simple Life taken to protect residents?
During periods of lock down, home visits may be delayed unless it is absolutely critical, a legal or compliance issue such as annual Gas Safety Check or due to an emergency.
Anyone visiting a resident during this period will call before the visit to assess the health and safety risks of any occupants.
Any staff visiting a property will be carrying out routine hygiene checks before and after entering, including regular hand washing and using anti-bacterial hand gel. Face masks and gloves will also be used.
We would kindly ask that if you are due a visit you open all doors for our team, put lights on where appropriate and abide by the social distancing guidelines whilst our staff are in the property.
A proportion of our office staff are still working remotely, minimising social contact. However they are still be available over the phone and email.
We are continually looking to put alternative processes in place to ensure our customers are safe, whilst also maintaining customer service, this include virtual viewings and property videos where possible.