How do I get my deposit back?
Your deposit will be protected by an external deposit protection company whilst we go through our end of tenancy checks.
Before you move out, we offer property health checks to flag in advance any areas where you may see a deposit deduction if it’s not rectified. This gives you time to get everything in order before you leave, giving you the best chance of getting your full deposit back. If you would like to take advantage of this check, please contact the team at least 2 weeks prior to your move out date.
Once you have moved out and we have completed a full property inventory review, we will get in touch with the deposit scheme about any deductions needed. We will stay in contact with you throughout the process and will always ensure that all parties are happy with the final amounts. The deposit scheme act as adjudicators with any disputes to ensure we are always acting fairly.
Please note that deposits can only be released by the protection company once any and all deductions are agreed by all parties.
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