Can I still report maintenance?

Please continue to report any maintenance requests through the FixFlo app or by calling the main team. As much as possible, we are working to ensure that all requests are handled in a timely and appropriate manner – however please bear in mind that some contractors may operate on an emergency repair works basis only, depending on the local lockdown restrictions in place.

Emergency works include:

  • Uninhabitable living conditions such as no heating or hot water
  • Uncontainable water leak
  • Gas leaks (you should always call 0800 111 999 – National Gas Emergency Service first)
  • No water supply to the property
  • Instances where your sole cooking facility, bathing facility, or W/C is unusable. Where you have access to an alternative (for example en-suites or downstairs W/C) works may be delayed.
  • Break-ins, fire and security risks.

Emergency repair works will only address the emergency and make it safe, subsequent remedial works may follow.

Health and safety must come first, so if we need to enter your property to fix an emergency repair, we will ask you a series of health and safety questions before our visit. Anyone visiting your property on behalf of Simple Life will be carrying out appropriate hygiene measures before their visit.

Remember you can also access self-help videos for common fixes around the home on our YouTube channel.

We appreciate your patience with our teams and contractors.